The terms, in full
The 90-day money-back promise.
A daily routine cannot be judged in a week. So you get the full window to decide — and if it did nothing for your dog, you get your money back.
Give it daily for 90 days. If your dog is not doing better, write to us and we send the money back. You keep the bottle. There is nothing to ship and nothing to argue about.
What it covers
- Money back on the product price if it did nothing for your dog
- You keep the bottle — no return label, no restocking fee
- Applies to one-time orders and to plan deliveries alike
- One email is enough; a person answers, usually within a business day
How to claim it
- Email help@fondpaws.com within 90 days of your order.
- Give us your order number and a sentence about how it went. No form, no photos.
- We confirm and refund to your original payment method. Depending on your bank it can take a few business days to appear.
If you are on a plan, tell us whether you want it stopped as well — a refund on one delivery does not cancel the plan by itself.
The honest limits
This is a food supplement, not a medicine, and it does not treat a diagnosed condition. It will not rebuild a torn ligament, and nothing on a shelf will. If your dog is unwell or on medication, your vet has the last word — that is not fine print, it is the point.
The promise covers the product price. Results vary from dog to dog, which is exactly why the window is 90 days and not a fortnight.
The binding terms are in our refund policy. For plan billing and cancellation, see the subscription policy. Anything unclear: write to us and we will answer in plain words.