Self service
Help
The answers we give most often, written out in full. If one of them leaves a question open, a person answers within a business day.
Track your order →
How to follow your FondPaws order, what each tracking status means, and what to do when the scan goes quiet. Plain answers, no guesswork.
Subscriptions and reordering →
How recurring deliveries of BounceBack Recovery Drops work — and how to pause, adjust, or end yours whenever you need to.
Shipping and delivery →
What happens after you order from FondPaws, how preparation and delivery work, and what to do if your parcel takes longer than expected.
Returns and refunds →
How to return a FondPaws order, what gets refunded, what to do if something arrived damaged, and how long a refund takes.
Our promise to you and your dog →
What our satisfaction promise covers, how to use it if BounceBack isn't right for your dog, and the limits we state plainly — written for owners who read the details first.
Contact and help →
How to reach the FondPaws team at help@fondpaws.com, what to include in your message, and what you can check yourself while you wait.
Why FondPaws exists →
The thinking behind FondPaws: calm, plain-spoken companionship for dogs in recovery — built around your veterinarian's plan, not around noise.
How we make it, and how we check it →
How FondPaws products are made, coded, checked, dated, and stored — plain answers about what happens before a bottle reaches your door.
Ingredient glossary →
Plain-language definitions of the ingredients in BounceBack Recovery Drops — what each one is, why it is in the formula, and what it does not do.
How to give BounceBack Recovery Drops →
A calm, practical guide to giving BounceBack Recovery Drops — straight or with food, what to watch for, and what to do if a dose is missed.
When to ask your vet →
Some moments call for a veterinary visit, not a supplement. Here is how to tell the difference — calmly, and without second-guessing yourself.
How we handle your data — the short version →
A plain-language summary of what we collect, why we need it, how long we keep it, and how to reach a person when you have questions.