Help
How we handle your data — the short version
This is the short, readable version — what reaches us, what happens to it, and how to tell us to stop — while the exact legal wording lives in the Privacy Policy linked in the footer.
What we collect, and why
Information reaches us in three everyday moments. While you browse, the shop remembers practical things — what is sitting in your cart, for example — so the site simply works. When you order, we receive what a parcel needs: a name, an address, and what goes in the box. And when you write to us, we see your message and the reply address, so we can answer. Each piece exists for the job it arrived with; we don't ask for extras along the way.
What we don't do with it
We don't collect for collecting's sake. Details gathered for one purpose don't quietly take on a second one, and they aren't passed around beyond what the task requires — the address goes on a shipping label because otherwise the parcel has nowhere to go. Where someone else has to be involved, it's the smallest slice of the job that makes it work, nothing more.
How long we keep it
As a rule: as long as the original job needs it, and not noticeably longer. An order that has arrived and settled, a question that has been answered — after that, there is little reason to hold on to the details. A few purchase records stay around because ordinary record-keeping asks for it; that is the exception, not the habit.
Your choices, any time
You can ask what we hold, have something corrected, or tell us to let it go — a short note to help@fondpaws.com is enough, and a person reads it. If you have asked to hear from us, every such email carries an easy way out at the bottom. Changing your mind later changes nothing about an order placed today.
The longer version
This page is the map, not the territory. The Privacy Policy in the footer holds the precise wording — written to be exact rather than easy. If anything here ever seems to disagree with it, the long version wins, and we would genuinely like to hear about it.